LONDON, UK – April 15th, 2026 – Mycom, an Assurance leader offering AI, Data and Automation solutions for Communications Service Providers (CSPs), has announced its acceleration of delivery for Agentic AI use cases to support Autonomous Networks Level 4.
Agentic AI use cases in collaboration with Mavenir to support Autonomous Networks L4
Mycom and Mavenir have jointly developed Agentic AI use cases for 4G/5G to empower operational and business users with faster resolution of network problems through automation. Mycom and Mavenir’s collaboration offers Agent-to-Agent (A2A) integration between Mycom’s GenAie NOC Copilot and Mavenir’s Core Domain Intent Agent and Core domain-specific NF AI agents. By fully leveraging Mycom’s PrOptima (Performance Management), NetExpert (Fault Management), and ProAssure (Service Quality Management) applications, the Agentic AI use cases enable autonomous and semi-autonomous detection, diagnosis, and remediation of network degradations.
Autonomous Core Operation Domain Monitoring Solution
Mycom’s latest DSC and CCSM Domain Monitors offer a shift toward domain-driven observability, where each critical function of the core network is understood in context, not just as infrastructure, but as part of a live service ecosystem. Some of the key benefits are:
- Faster root cause isolation across signalling and subscriber layers
- Improved resilience through early anomaly detection
- A foundation for closed-loop automation and autonomous networks (L4/L5)
The Mycom DSC Diameter Signalling Controller Domain Monitor delivers:
- End-to-end signalling path awareness across routing and edge domains
- Real-time detection of routing anomalies and congestion points
- Proactive assurance of inter-node communication integrity
The Mycom CCSM Domain Monitor transforms observability into actionable insight by delivering:
- Holistic visibility across UDM, UDR, HSS, and EIR functions
- Real-time assurance of subscriber data consistency and availability
- Deep insight into service health across cloud-native deployments
Mobile broadband (Microwave Backhaul) Solution
A new Service Experience Assurance (SEA) solution tracks backhaul degradations through KPIs, such as low Received Signal Level (RSL), high Bit Error Rate (BER), or adaptive modulation downshifts on any single microwave link, thus preventing the cascade impact across all connected RAN sites, preventing poor call success rates, low browsing speeds, and degraded voice quality. The SEA solution correlates alarms and KPI degradations across the RAN, RAN IP, Microwave, and IP Transport domains, automatically detecting the root cause, pinpointing the exact impacted microwave node and link, and routing trouble tickets directly to the appropriate CSP technical team. This cross-domain correlation eliminates the manual, time-consuming process of fault isolation across multiple network layers, significantly reducing Mean Time to Repair (MTTR) and improving overall network availability and customer experience.
Multi-CSP Network Merger Solution
A single, near-real-time view now spans the merged multi-vendor environment—bringing together multiple CSP network domains. This unified visibility supports complex deployment models, including MOCN and non-MOCN, while enabling advanced capabilities such as Speed Boost and 5G Standalone. By combining unified visibility and deep performance analytics, the merged network delivers a superior customer experience and higher levels of autonomous network maturity.
Advanced 5G Slice Intelligence Solution
Enhanced slice-level visibility is now offered with precise monitoring and optimisation of 5G Campus Networks. With active coverage across slices 2–5 and planned expansion to slices 6 and 7, CSPs can better align network performance with enterprise use cases, unlocking differentiated services and new revenue opportunities.
SLA Guardian capability strengthens SLA governance
Mycom’s collaboration with Canada-based LatenceTech now delivers SLA Guardian, which enhances the validation and management of SLA commitments for CSP enterprise business units. SLA Guardian enhances Mycom’s Service Experience Assurance Solution by enabling CSPs to validate, differentiate, and continuously govern SLA commitments to enterprise customers running latency-sensitive, business-critical workloads. It combines active assurance, real-world application simulation, and infrastructure telemetry to give CSPs measurable control over enterprise SLA commitments, from pre-contract validation to long-term compliance proof.
New SaaS Platform features and capabilities
Mycom extends its lineup of runtime agents and AI agents across the tenant fleet. The lineup improves upon tuning and adaptations to usage variations. Security remains ‘job-zero’, and the tenant application patch management further strengthens the security posture for CSP customers.
ProAssure-on-SaaS enhancements
Mycom’s tenant fleet receives a new cloud engine for handling telco service management object relationships, state transitions, and propagations, which are key elements for network service quality and service impact engines.
PrOptima-on-SaaS enhancements
Network performance management continues to push the boundaries between non-real-time, near-real-time, and real-time data ingestion and processing. With the latest release, the persistence layer of the SaaS cloud engine is upgrading to the next generation of shared persistence, with increased throughput and transaction options.
