LONDON, UK – Oct 20th, 2026 – Mycom, an Assurance leader offering AI, Data and Automation solutions for Communications Service Providers (CSPs), has announced latest innovations in Agentic AI applications to support Automation for CSP operations, along with speed and scale enhancements in network performance/fault management and Data Lake integration.
Applications
GenAie Agentic AI Automation
This new GenAie capability enables proactive, end-to-end investigation of network anomalies, automatically identifying potential root causes and generating actionable recommendations. With this, NOC engineers are empowered with intelligent insights to make faster informed decisions while reducing manual investigation efforts. The capability marks a significant step towards autonomous networks by enabling network self-awareness, intelligent analysis, and informed decision-making, accelerating fault resolution, improving operational efficiency, and enhancing customer experience.
Codap enrichments
Mycom’s Codap (data foundation) introduces topology and KPI metadata enrichment to enhance GenAie Agentic AI Automation supporting anomaly investigation capabilities.
AInsights enhancements
AInsights customers are now offered Fault Management (FM) correlation enhancements to construct Correlation Pattern Abstraction (CPA), along with new FM correlation dashboards.
New PrOptima and NetExpert capabilities
PrOptima (Performance Management) adds streaming telemetry support for Juniper devices, extending 5-minute network visibility already offered for Cisco and Nokia devices.
NetExpert (Fault Management) introduces a new, highly scalable alert aggregation layer that unifies alert visibility across FCPS and site systems at an ultra-high scale. The NetExpert Omni Alert Manager is certified for up to 500K active alerts. With NetExpert One Consolidated View, alerts from FCPS/Automation IDEAS and individual site systems are aggregated into a single Alert Manager view, with each alert tagged by its originating system.
MycomEye app enhancements
With redesigned dashboards, dark mode and a new onboarding experience, MycomEye eye mobile app offers faster upload performance and a refreshed Gen AI assistant through a new chat interface.
SaaS
Autonomous ACS fleet agent enhancements
Mycom extends agentic capabilities in its SaaS offering to include preventative maintenance flows that anticipate and resolve issues before they arise. Reactive agent accuracy is enhanced by drawing on data from its ‘recommender’ sources, while an improved agent harness delivers more reliable tool calling and cleaner, structured outputs. Extended observability across the new agent workflows offers clearer visibility into the autonomous actions.
Improved customer experience
Mycom SaaS customers can enjoy faster loading times, additional caching, and an embedded chat assistant with new tools. Beyond usage and entitlements, the assistant offers usage advisory recommendations, customer data ingestion analytics, and topology insights. The advisory provides new Top 10 recommendations paired with clear calls-to-action and Pareto charts, helping CSPs to prioritize. Insights are extended with additional data processing visualizations, and a new ledger and show-back for data-ingest deactivations, providing CSPs greater visibility into their environment and entitlement consumption.
Data Lake integrations with Mycom cloud service
New S3 Access Points accelerate data exchange, alongside faster application startup times, powered by an in-region container registry pull-through cache for selected images. These improvements reduce latency and accelerate customer workloads movements.
To arrange a discussion with Mycom and find out more about its AI+Data+Automation solutions, click here or contact the team at info@mycom.com.
