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Innovative. Dynamic. Vibrant.

We are committed to innovation, agility, and delivering AI-powered automation solutions for CSPs. Our products and expertise have helped many Tier 1 CSPs, worldwide.

Trusted by 7 out of the 10 largest telco groups, we assure the experiences of their 2 billion+ subscribers.

Who we are

For over 25 years, we have innovated software solutions for CSPs and enterprises to help them assure the performance of their networks and to monetize their services.

We foster a diverse, multicultural and inclusive working environment to strengthen our company values. An agile, collaborative and innovative approach drives our business forward and helps fulfill individual goals.

Our values are innovation, agility and integrity.

A privately-owned global business led by an experienced leadership team, our HQ is in London with offices across the globe.

What we do

Mycom is a global leader in AI, Data and Automation for CSPs. We offer award-winning solutions that enable CSPs to launch and manage telecom services with high performance, at scale. Our solutions are based on 25+ years of experience at the world’s largest, diverse and complex networks. Our innovative portfolio offers solutions for managing data to improve network and service performance. We offer predictive, generative and agentic AI solutions that support Autonomous Networks.

We are the first Service Assurance vendor to offer applications on the public cloud as SaaS for high operational agility.

Powered by predictive and generative AI-based analytics and automation, our solutions have helped our customers to reduce problem handling time by 100%, improve problem resolution times by 60% and reduce customer complaints by 90%.

Our vision is to drive the evolution of autonomous networks powered by AI. Our long term mission is to innovate and offer AI driven solutions to help business users access data in real time, to drive down churn, improve customer experience, and win market share.

Our customers

Our customers are the CTO, the operations team and the business users of CSPs, and we work collaboratively with them to deliver the best of solutions, at scale. Play the video to know what they say about us.

Management team

Andrew Coll

Andrew Coll

Chairman of the Board

Charles Bligh

Charles Bligh

CEO

Mounir Ladki

Mounir Ladki

Co-founder, President and CTO

John Turnbull

John Turnbull

Chief Revenue Officer

Imogen Astley Marsh

Imogen Astley Marsh

Chief HR Officer

Sandeep Raina

Sandeep Raina

CMO

Bruno Delvecchio

Bruno Delvecchio

Chief Customer Officer

Tim Newbegin

Tim Newbegin

CFO

Awards

TMForum Excellence awards 2026 finalist for AI-driven predictive assurance (Mycom with stc)
Telecom Review Excellence award winner for Best AI Application for Vendor (Mycom with stc) 2025
Mycom and Globe announced as Winners of the 2025 Glotel Awards for Automation Initiative of the Year
Pipeline Innovation award winner for Innovations in AI/ML and Innovations in Assurance; (Mycom with stc) 2025
Mycom as winner in Light Reading’s Leading Lights Awards for outstanding use case- AI/Machine learning- International Roaming Management (Mycom with stc) 2025
Winner of Telecom Review Summit Excellence Awards: Most Innovative product/service (vendor) award- Asia with Globe Telecom, for Service Experience Assurance with SOC Automation for fixed/mobile networks. 2024
Mycom as Finalist in FNW Awards for Automation Solution. The leading solution for network automation (Mycom and Globe) 2025
Mycom as Finalist in FNW Awards for Autonomous Network Operations: The best example of large-scale automation and intelligent operations (Mycom and Globe) 2025
Mycom as Finalist in FNW Awards for Network AI award: The most innovative AI solution to enhance network performance (Mycom and stc) 2025
Mycom as Finalist in FNW MENA Awards for Network AI Award –The most innovative AI solution to enhance network performance (Mycom and stc) 2025
Mycom as Finalist in FNW MENA Awards for AIOps Award – The best operations solution incorporating AI functionality (Mycom with stc) 2025
Winner of Telecom Review Summit Excellence Awards: Most Innovative product/service (vendor) award- Middle East, for Automation and Service Experience Assurance 2023
Winner of Pipeline Awards for Innovation Awards and Editor’s Choice award for innovation in Operational Support Systems (OSS) for MYCOM OSI’s Automated Service Experience Assurance 2023
Glotel Award Finalist for Automation Initiative of the Year for Automated Service Experience Solution 2023
Leading Lights Award Finalist for our work at a leading Tier 1 CSP for Outstanding Use Case: Network and Service Automation 2023
Telecom Review Most Innovative Middle Eastern Product/Service Award 2022. Assurance Solutions at stc, using Hyperautomation as an early blueprint to deliver immersive customer experiences for global mega events.
Finalist for the Glotel Awards 2022, for the category ‘Automation Initiative of the Year.’ for MYCOM OSI EAA Experience Assurance and Automation Solutions
Finalist for Glotel 2021 award for Advancing Artificial Intelligence for MYCOM OSI’s AI-driven use cases in Experience Assurance & Analytics™ (EAA) suite and offered as Telco Transformation Solutions
Finalist for the 2021 Leading Lights awards in the category Outstanding Use Case: Service Provider AI/Automation for MYCOM OSI AIOps/Automation Solutions used at STC during Covid-19
TMForum’s Excellence Award ‘Cloud Native IT and Agility’ category for the deployment of Southeast Asia’s first network and service assurance platform in the public cloud, with the Assurance Cloud Service at Globe Telecom 2020
Telecom Review Excellence Award in the ‘Most Innovative Product/Solution – Vendor’ category for its service assurance offering, Experience Assurance & Analytics (EAA) 2020
Winner of ‘Innovating in the Cloud’ category with its Assurance Cloud, the industry’s first carrier-grade SaaS-based Service Assurance offering 2019
Global Product Line Strategy Leadership Award for Introducing the first-of its-kind, integrated, Cloud-based Service Assurance Solution 2019
Winner of the TM Forum’s 2018 Excellence Award in the Operational Transformation and Agility category.