Frequently Asked Questions

Mycom provides AI, Data and Automation solutions that help Communications Service Providers (CSPs) CSPs assure, optimize and automate mobile and fixed broadband networks, improve service quality and customer experience, and advance towards Level 4 and Level 5 Autonomous Networks.
Mycom operates globally, supporting CSPs across Europe, the Middle East & Africa, Asia Pacific and the Americas, with offices strategically located across these regions to support customers worldwide.

Mycom is headquartered in London, United Kingdom, with a global presence and offices across Europe, the Middle East & Africa, India, Asia Pacific and the United States.

Mycom works with Communications Service Providers (CSPs) worldwide, including many of the world’s largest Tier-1 telecom operators. Mycom’s customers span network operations, technology and business teams, helping them improve network performance, service quality, customer experience and operational efficiency through AI, Data and Automation. Mycom’s solutions are trusted by 7 of the world’s 10 largest telecom groups and assure the experiences of more than 2 billion subscribers.

Mycom uses predictive, generative and Agentic AI to help Communications Service Providers (CSPs) detect network anomalies, forecast performance, identify root causes, optimize networks and automate remediation. These capabilities enable more proactive operations, faster problem resolution and progression towards Autonomous Networks.

Agentic AI uses intelligent software agents that can reason, plan, collaborate and take actions across telecom network operations. Mycom combines AI agents with trusted network data, analytics and automation to help CSPs autonomously detect, diagnose and remediate network issues and progress towards Level 4 and Level 5 Autonomous Networks.

Mycom applies machine learning to network and service data to forecast performance, detect anomalies and identify emerging patterns and root causes. This enables CSPs to identify potential network and service problems earlier and proactively resolve issues before they affect customers.

AInsights is Mycom’s predictive AI application for mobile and fixed broadband networks. It uses machine learning and high-quality network data for performance forecasting, anomaly detection, root cause analysis and fault correlation, helping CSPs move from reactive to predictive network operations.

GenAie is Mycom’s Generative and Agentic AI application for telecom network operations. It uses natural language and GenAI to help CSP teams access network insights, investigate issues, accelerate root cause analysis and simplify complex operational tasks, improving productivity and enabling faster, more intelligent network operations.

An Autonomous Network uses AI, data, assurance and automation to monitor, analyze and optimize network operations with minimal human intervention. Autonomous Networks can automatically detect, diagnose and remediate network and service issues, helping CSPs improve operational efficiency, service quality and customer experience.

TM Forum’s Autonomous Network Levels provide a framework for measuring network automation maturity, ranging from Level 0, where operations are predominantly manual, through increasingly automated Levels 1–4, to Level 5, representing full autonomy. Mycom supports CSPs progressing towards highly autonomous Level 4 and fully autonomous Level 5 networks.

Mycom combines network and service assurance, AI and automation to help CSPs progress towards Level 4 Autonomous Networks. Its solutions automate issue detection, correlation, root cause analysis, ticketing, dispatch and remediation, enabling increasingly autonomous network operations across mobile, broadband and enterprise networks.

Mycom’s Autonomous Networks framework has achieved operationalization aligned with TM Forum Level 3/4 definitions at Tier-1 CSPs across multi-domain and multi-technology networks.

Agentic AI enables intelligent software agents to reason, plan, collaborate and take autonomous action across network operations. Mycom combines Agentic AI with trusted network data, deterministic analytics and automation to enable autonomous detection, diagnosis and remediation, supporting CSPs on their journey towards Level 4 and Level 5 Autonomous Networks.

Yes. Mycom enables closed-loop network operations by automating the detection, correlation, diagnosis and remediation of network and service issues. Its AutoExpert framework supports workflow and trouble-ticket automation, automated communication with network entities and remediation, helping CSPs progress towards Level 4 Autonomous Networks.

AI-powered service assurance uses artificial intelligence and machine learning to monitor, predict and analyze network and service performance. Mycom combines AI with high-quality network data to detect anomalies, identify root causes and help CSPs proactively resolve issues before they impact customers.

Mycom helps CSPs reduce Mean Time to Repair (MTTR) by combining AI-driven anomaly detection, root cause analysis, alarm correlation and automation to identify and resolve network problems faster. Mycom customers have achieved up to 90% reductions in MTTI and MTTR across NOC and SOC use cases.

Yes. Mycom’s AInsights application uses machine learning to forecast network performance and detect anomalies before they impact customers. It analyzes high-quality network data to identify unusual patterns, predict performance issues and enable CSPs to move from reactive to predictive network operations.

Mycom uses AI and machine learning to uncover hidden patterns and relationships across network alarms and events. AInsights can correlate faults between network elements in real time, while Mycom’s assurance solutions correlate performance and alarm data across multiple network domains and vendors to accelerate root cause identification.

Mycom helps CSPs improve customer experience by proactively identifying network and service degradation, predicting issues before customers are impacted and accelerating problem resolution. Its Service Experience Assurance capabilities connect network performance with service and user-experience insights, helping CSPs maintain service quality and reliability.

Mycom unifies network and service data through its data foundation and Data Fabric capabilities, bringing together multi-source data across network, service, customer and business domains. Data Fabric cleans, normalises and streams this data into CSP Data Lakes and Lakehouses, creating high-quality, consumable data for assurance, analytics and AI applications.

Yes. Mycom supports flexible deployment across public and private clouds, virtualized data centres and on-premises infrastructure. Its cloud-native architecture enables CSPs to deploy and scale service assurance applications according to their infrastructure, operational and transformation requirements.

Yes. Mycom is designed to integrate with existing telecom OSS/BSS ecosystems using open, industry-standard APIs. Its platform supports integration with OSS and BSS systems, data lakes, network management systems, orchestrators and other third-party platforms, helping CSPs modernize operations without replacing their entire existing technology environment.

Mycom works closely with Amazon Web Services (AWS) to deliver cloud-based assurance and AI capabilities for CSPs. Mycom’s Service Assurance SaaS is available through AWS Marketplace, with solutions deployed on AWS public cloud to provide scalable, AI-powered network and service assurance.