The Mycom solution allows us to prioritize our customers’ needs through automation and delivers key capabilities to support a seamless mobile and fiber experience. It gives us the ability to manage a complex, multi-vendor, multi-technology, and vendor agnostic environment with no intervention at scale. The topology-driven intelligent root cause and service impact analysis allows us to offload the entire repair lifecycle to the system improving our customer experience, driving down operational costs and redeploying resources to areas it matters most.

Matthew Slee, Senior Advisor for Network Operations and Assurance Globe Telecom