LONDON, UK – 17th April 2025 – Mycom, a leader in Network Assurance and Service Experience Assurance for Communications Service Providers (CSPs), has announced new applications and capabilities that focus on Autonomous Networks, AI and Big Data lakes.
New applications on AI and Big Data
- Enhancements to AInsights for Pattern Detection for Root Cause Analysis to support predictive maintenance
A new capability in the AInsights application utilizes a machine learning-driven pattern detection mechanism to automatically recognize predefined root cause patterns, enabling efficient diagnosis of network performance issues. An autonomous RCA (Root Cause Analysis) improves the overall customer experience for CSPs by reducing the Mean time to repair (MTTR) network problems. Read Press Release. - New Data Fabric application to power AI service and business performance analytics
This new application facilitates seamless streaming of normalized network and service data into CSP Data Lakes, where it can be stored, processed, and analyzed by external applications for business insights that support the CSP growth. Offered on demand from the cloud, pre-integrated with most network deployments, the Data Fabric application eliminates months of data mining efforts. Read Press Release. - MycomEye app commercially available for CSPs for instant access to network, service and business data
Now CSP executives can instantaneously access network, service and business data at any time, from any location. The app empowers business users with real-time visibility of the network and service performance. It is offered over an intuitive mobile interface with dashboarding for performance metrics, trends, alerting, and deep dive functions to act on problems. The app ensures that executives can promptly identify network and service issues that impact the business and take swift business decisions. Read Press Release. - 5G capacity and revenue discovery solution on GenAie
This new solution facilitates identification of revenue from network areas that have under-utilized network capacity. This critical enhancement offers business users a holistic view of their network operations. Read Press Release.
Enhancements to Autonomous Networks and 5G/Enterprise Solutions
- Mycom achieves Level 3/4 Autonomous Network Levels at CSPs
Autonomous Networks Level 3/4 has been achieved by Mycom, through its Autonomous Networks Solution framework, aligned to TMForum’s definitions (IG 1326). Mycom has achieved operationalization in line with the TMForum AN Level definitions (Levels 0-5) at 3 Tier-1 CSPs for their multi-domain and multi-technology networks, including Fixed Broadband (E2E), 5G RAN, and IP Transport. Site outages for 5G RAN, IP Transport problems, Fiber alarms for Fixed Broadband, and Link/Route unavailability are some of the top business-critical use cases which have achieved Level 3/4. - Fixed Broadband (FTTx) Power Backup Optimization solution
This solution supports CSPs in regions with power issues and limited power backups (batteries). The power interruptions impact the last mile equipment (OLT to CPE). The solution helps in optimizing power backup installations aligned with customer power backup availability to minimize end customer service impact. CSPs can prioritize the area or network elements (OLTs) for battery installations to avoid service failure and save significant opex. - GTP Proxy Performance Monitoring solution
This mobile network solution ensures seamless network performance with advanced monitoring for GTP (GPRS Tunnelling Protocol) Traffic. GTP Proxy acts as an intermediary; terminating and potentially manipulating GTP traffic before forwarding it to the intended destination. Mycom’s GTP Proxy Performance Monitoring solution covers detailed observability of the SDRA (Selective Data Routing Agent), SSTP (Secure Socket Tunnelling Protocol) and AMMS (Authentication and Mobility Management System). - E2E Service Monitoring of PLL (Pseudo-wired leased line) solution for enterprise
Mycom has released an end-to-end service monitoring solution tailored for Pseudo-Wired Leased Line (PLL) services offered by CSPs to enterprises. Designed to enhance visibility and operational efficiency, the solution offers complete impact assessment by mapping and correlating logical and physical network components involved in service delivery. By addressing the limitations in traditional monitoring approaches, this solution empowers CSPs to ensure better customer experience and SLA adherence.
New SaaS platform features and capabilities
- Mycom’s SaaS platform achieves AWS Graviton Service-Ready status
With the latest SaaS platform version, Mycom set a new benchmark for cloud innovation in the telecommunications industry. This release helps SaaS customers achieve cost-performance goals and accelerate their sustainability objectives. See Press Release. - Data Fabric-on-SaaS now available
The latest SaaS platform now supports EAA Data Fabric that enables customer data lakes to connect and stream near real-time data at massive scale. - GenAie-on-SaaS is now available in private preview
SaaS customers can now sign up for early access to GenAie-on-SaaS as private preview, an opportunity to collaborate with Mycom and provide insights into its new product to help shape its future development. - New SaaS service plan updates
The updated SaaS Service plan now includes improved entitlement usage reporting and provides deeper insights into how customers can analyze and steer their usage.
