FAQs

Mycom provides AI, Data and Automation solutions that help Communications Service Providers (CSPs) CSPs assure, optimize and automate mobile and fixed broadband networks, improve service quality and customer experience, and advance towards Level 4 and Level 5 Autonomous Networks.
Mycom operates globally, supporting CSPs across Europe, the Middle East & Africa, Asia Pacific and the Americas, with offices strategically located across these regions to support customers worldwide.

Mycom is headquartered in London, United Kingdom, with a global presence and offices across Europe, the Middle East & Africa, India, Asia Pacific and the United States.

Mycom works with Communications Service Providers (CSPs) worldwide, including many of the world’s largest Tier-1 telecom operators. Mycom’s customers span network operations, technology and business teams, helping them improve network performance, service quality, customer experience and operational efficiency through AI, Data and Automation. Mycom’s solutions are trusted by 7 of the world’s 10 largest telecom groups and assure the experiences of more than 2 billion subscribers.

Mycom uses predictive, generative and Agentic AI to help Communications Service Providers (CSPs) detect network anomalies, forecast performance, identify root causes, optimize networks and automate remediation. These capabilities enable more proactive operations, faster problem resolution and progression towards Autonomous Networks.

Agentic AI uses intelligent software agents that can reason, plan, collaborate and take actions across telecom network operations. Mycom combines AI agents with trusted network data, analytics and automation to help CSPs autonomously detect, diagnose and remediate network issues and progress towards Level 4 and Level 5 Autonomous Networks.

Mycom applies machine learning to network and service data to forecast performance, detect anomalies and identify emerging patterns and root causes. This enables CSPs to identify potential network and service problems earlier and proactively resolve issues before they affect customers.

AInsights is Mycom’s predictive AI application for mobile and fixed broadband networks. It uses machine learning and high-quality network data for performance forecasting, anomaly detection, root cause analysis and fault correlation, helping CSPs move from reactive to predictive network operations.

GenAie is Mycom’s Generative and Agentic AI application for telecom network operations. It uses natural language and GenAI to help CSP teams access network insights, investigate issues, accelerate root cause analysis and simplify complex operational tasks, improving productivity and enabling faster, more intelligent network operations.

An Autonomous Network uses AI, data, assurance and automation to monitor, analyze and optimize network operations with minimal human intervention. Autonomous Networks can automatically detect, diagnose and remediate network and service issues, helping CSPs improve operational efficiency, service quality and customer experience.

TM Forum’s Autonomous Network Levels provide a framework for measuring network automation maturity, ranging from Level 0, where operations are predominantly manual, through increasingly automated Levels 1–4, to Level 5, representing full autonomy. Mycom supports CSPs progressing towards highly autonomous Level 4 and fully autonomous Level 5 networks.

Mycom combines network and service assurance, AI and automation to help CSPs progress towards Level 4 Autonomous Networks. Its solutions automate issue detection, correlation, root cause analysis, ticketing, dispatch and remediation, enabling increasingly autonomous network operations across mobile, broadband and enterprise networks.

Mycom’s Autonomous Networks framework has achieved operationalization aligned with TM Forum Level 3/4 definitions at Tier-1 CSPs across multi-domain and multi-technology networks.

Agentic AI enables intelligent software agents to reason, plan, collaborate and take autonomous action across network operations. Mycom combines Agentic AI with trusted network data, deterministic analytics and automation to enable autonomous detection, diagnosis and remediation, supporting CSPs on their journey towards Level 4 and Level 5 Autonomous Networks.

Yes. Mycom enables closed-loop network operations by automating the detection, correlation, diagnosis and remediation of network and service issues. Its AutoExpert framework supports workflow and trouble-ticket automation, automated communication with network entities and remediation, helping CSPs progress towards Level 4 Autonomous Networks.

AI-powered service assurance uses artificial intelligence and machine learning to monitor, predict and analyze network and service performance. Mycom combines AI with high-quality network data to detect anomalies, identify root causes and help CSPs proactively resolve issues before they impact customers.

Mycom helps CSPs reduce Mean Time to Repair (MTTR) by combining AI-driven anomaly detection, root cause analysis, alarm correlation and automation to identify and resolve network problems faster. Mycom customers have achieved up to 90% reductions in MTTI and MTTR across NOC and SOC use cases.

Yes. Mycom’s AInsights application uses machine learning to forecast network performance and detect anomalies before they impact customers. It analyzes high-quality network data to identify unusual patterns, predict performance issues and enable CSPs to move from reactive to predictive network operations.

Mycom uses AI and machine learning to uncover hidden patterns and relationships across network alarms and events. AInsights can correlate faults between network elements in real time, while Mycom’s assurance solutions correlate performance and alarm data across multiple network domains and vendors to accelerate root cause identification.

Mycom helps CSPs improve customer experience by proactively identifying network and service degradation, predicting issues before customers are impacted and accelerating problem resolution. Its Service Experience Assurance capabilities connect network performance with service and user-experience insights, helping CSPs maintain service quality and reliability.

Mycom unifies network and service data through its data foundation and Data Fabric capabilities, bringing together multi-source data across network, service, customer and business domains. Data Fabric cleans, normalises and streams this data into CSP Data Lakes and Lakehouses, creating high-quality, consumable data for assurance, analytics and AI applications.

Yes. Mycom supports flexible deployment across public and private clouds, virtualized data centres and on-premises infrastructure. Its cloud-native architecture enables CSPs to deploy and scale service assurance applications according to their infrastructure, operational and transformation requirements.

Yes. Mycom is designed to integrate with existing telecom OSS/BSS ecosystems using open, industry-standard APIs. Its platform supports integration with OSS and BSS systems, data lakes, network management systems, orchestrators and other third-party platforms, helping CSPs modernize operations without replacing their entire existing technology environment.

Mycom works closely with Amazon Web Services (AWS) to deliver cloud-based assurance and AI capabilities for CSPs. Mycom’s Service Assurance SaaS is available through AWS Marketplace, with solutions deployed on AWS public cloud to provide scalable, AI-powered network and service assurance.

The Assurance Cloud Service (ACS) is Mycom’s fully managed, telco-grade SaaS delivery of the EAA application portfolio. Instead of licensing software and running it, the CSP can subscribe to usage entitlements on a dedicated, isolated, region-placed cloud service that Mycom builds, runs, secures and updates, from the cloud account up to the application user interface.

The applications are the same; what differs is everything underneath them. Self-managed means owning the compute, Kubernetes, databases, networking, security, backup and geo-redundancy, plus a team to operate it all. With ACS that undifferentiated engineering is included and kept current by the platform, so that the CSP teams can focus on networks and services.

It makes them perform better. The ACS Platform provisions cloud resources specifically for the assurance workload, with Graviton compute, inference-optimized instances, elastic serverless databases and storage, and tuned Kubernetes controllers. In-memory analytics, deep-learning inference and streaming run as first-class tenant services, which is hard to replicate
cost-effectively on-premises.

Onboarding runs from a day to a month, and a tenant typically activates in about a day, against roughly a nine-month build for a self-managed estate. Data integration drops from six months to around two weeks, and new applications, users and capacity activate on demand rather than as
multi-month projects.

A MultiZone tenant runs across three AWS availability zones, targeting a 99.99% availability SLO and a 99.9% SLA; OneZone targets 99.9% / 99.5%. Disaster recovery uses scheduled point-in-time backups with a 24-hour recovery point objective and an 8-hour recovery time objective, and tenants absorb data bursts of up to 500% without operator intervention.

Yes. ACS is the compliance-grade tier, not a compromise. Every tenant is a dedicated, fully isolated environment in the CSPs chosen region, reached only over by its own private connectivity, so that isolation, in-region data residency and private networking are delivered by the service. Governance is certified to ISO/IEC 27001 and the platform is AWS Well-Architected reviewed.

ACS uses a simple entitlements-based subscription shaped to the CSP’s deployment, instead of a capex-weighted, buy-for-peak cost structure. Usage is metered monthly at the 95th percentile, so a one-off event storm doesn’t push the CSP into a higher tier. The SaaS Customer Portal Usage Advisory flags avoidable spend before it becomes an overrun.

Yes. ACS is available through AWS Marketplace, which consolidates fees onto a single AWS invoice, letting the CSP draw on existing AWS spend commitments, and may qualify the CSP for the AWS Workload Migration Program. Private offers support accelerated contracting on standard terms.

Mycom owns the stack up to the application user interface: the platform, cloud resources, security, upgrades and operations. The CSP owns connectivity to the cloud, the client-side edge collectors, user administration, CSP use cases, and staying within purchased entitlements. The boundary sits at the edge of the tenant in a written shared responsibility model.

Yes. A tier-one mobile operator in APAC migrated from on-premises Mycom assurance to ACS and now manages its entire network from a single tenant, while reducing the overall assurance TCO. Reported outcomes include a 70% reduction in routine performance-data extract and analysis, ten systems consolidated into one, and a 99% first-pass success rate on user acceptance testing.