LONDON, UK – Oct 21st, 2025 – Mycom, an Assurance leader offering AI, Data and Automation solutions for Communications Service Providers (CSPs), has announced new AI and Gen AI capabilities to boost CSP network operations.
AI-driven performance and fault management
Mycom’s PrOptima (Performance Management application) and NetExpert (Fault Management application) are now augmented with AI-driven capabilities to support Performance Forecasting and Anomaly Detection, Fault related Frequent Sequence Discovery, and Pattern Detection to support root cause analysis.
GenAie introduces inter-domain and inter-vendor correlation capability
GenAie now offers intelligent, real-time correlation across multiple network domains and vendors — for example, linking radio and transport performance — through natural human language interaction. Powered by advanced Large Language Model (LLM) technology, GenAie understands user questions in everyday language and instantly connects insights across systems and technologies. This breakthrough eliminates data silos, delivers a unified network view, and empowers teams to make faster, smarter decisions without needing technical queries or manual data analysis.
AInsights offers VoLTE service anomaly detection and RCA
AInsights application now supports VoLTE call setup delays, dropped calls, or voice quality degradation, and correlating anomalies across radio and transport layers to pinpoint root causes such as signalling issues, congestion, or parameter misconfigurations.
SLA Guardian Assurance application
Mycom introduces SLA Guardian Assurance application, a comprehensive SLA solution that combines active testing, data center infrastructure monitoring and real-world validation to deliver full visibility and control over service quality and user experience, especially for business-critical services, such as voice, video conferencing, SaaS, IoT, SD-WAN, and private 5G. It offers CSPs the benefits of:
- Proactive Active Assurance: Continuously measures latency, jitter, and packet loss across applications, cloud environments, and managed services to detect degradations before they impact users.
- Integrated network and application validation: Simulates realistic network conditions and generates representative traffic to verify service performance and resilience under true-to-life scenarios.
- Unified visibility and analytics: Correlates active test data, telemetry, and user experience metrics into a single view for SLA tracking, root cause analysis, and optimization.
- Customer experience-focused insights: Translates technical KPIs into clear indicators of application performance and end-user satisfaction, helping teams manage service quality with confidence.
MycomEye mobile app enhancements
- Integration of GenAie (text and voice prompts) in MycomEye.
- Multi-language support for English, French, German and Arabic.
- A new interactive map enabling users to click on specific network regions to view detailed network health metrics.
- A new Heat Map view offers visual geographic representation of network health across different regions with color-coded status indicators.
IMS Assurance solution
Mycom introduces enhancements to support the IMS domain across multiple vendors (Ericsson, Huawei, and Cisco). Based on the ETSI NFV reference model, it provides end-to-end correlation between Network Functions (NFs), virtual infrastructure and physical infrastructure.
Interconnect Capacity Analyzer solution
This solution enables capacity analysis and planning for high-capacity links between a CSP and other international CSPs.
New SaaS platform features and capabilities
Mycom enhances resource allocation and extended data storage tiering on the SaaS platform. Subscriber onboarding and time-to-value metrics have been accelerated with extended metadata automation.
GenAie-on-SaaS enhancements
GenAie NOC Copilot is now available on SaaS for multi-vendor multi-domain systems.
Data Fabric-on-SaaS enhancements
Mycom enhances the scalability of Data Fabric-on-SaaS and supports large-scale, fine-grained and detailed data sets.
AInsights-on-SaaS enhancements
High scalability of predictive workloads is now supported with just-in-time resource allocation. This unlocks extended high-volume forecasting computations and extended volume of anomaly detection through intelligent cloud resource allocation.
New SaaS service plan to support preventative actions
Mycom SaaS now offers unique agents that continuously optimize each tenant for the cloud. Additional alerts and finding types have been added that improve proactive and preventative actions.
