LONDON, UK – Dec 10th, 2025 – Mycom, an Assurance leader offering AI, Data and Automation solutions for some of the world’s largest communications service providers (CSPs), today announced a new NOC Copilot capability powered by its GenAie application.
The NOC Copilot can identify and recommend network performance optimization, perform root cause analysis and recommend next best actions, using natural language By carrying out correlations between network performance, incident data, and customer performance metrics in real-time, CSPs can proactively optimize network performance with an aim to reduce cost of operations and enhance customer experience.
GenAie’s NOC Copilot capability, built on agentic AI architecture, empowers network performance analysts to swiftly identify and resolve issues by providing real-time monitoring and analysis information, enabling proactive troubleshooting and minimizing service disruptions. Its advanced drill-down capabilities to investigate specific problems and conduct root cause analysis, facilitating efficient resolution and preventing recurrence.
Mycom’s GenAie is available as a cloud-based SaaS offering in collaboration with Amazon Bedrock and other GenAI frameworks also offers an on-premises solution, seamlessly integrating with multiple LLMs. Mycom’s GenAie application supports several GenAI frameworks including Amazon Bedrock/Claude3, Amazon Bedrock/Mistral, Amazon Bedrock/Llama 4 and OpenAI/ ChatGPT-4o.
“GenAie’s NOC Copilot is Mycom’s latest innovation, designed to empower CSP frontline operations through natural language insights into complex performance issues, said Mounir Ladki, Co-founder, President and CTO at Mycom. “The real time visibility and remediation recommendations leveraging GenAie’s analytical capabilities can help CSPs reduce operational costs and react proactively to operational issues in the network.” GenAie NOC Copilot offers
For information on Mycom and its Service Assurance offerings please visit www.mycom.com. To arrange a discussion with Mycom, click here or contact the team at info@mycom.com
