Just over a month after an energizing Mobile World Congress 2025, the world around us has already shifted. Volatility. Uncertainty. Economic headwinds. But once again, telecom stands tall — a resilient, trusted industry delivering stability in a time of turbulence.
Yet let’s be honest — resilience is no longer enough.
The telecom industry is at a strategic crossroads. It’s time to do more than survive. It’s time to reignite growth.
The Shift from connectivity to intelligent experiences
At MWC25, the message from CSP CEOs was clear: we need to grow faster than 2%.
And the strategy? Shift to service-centricity. Lead with differentiated digital experiences. Offer 5G slicing for enterprise verticals, monetize premium connectivity, and deliver real-time assurance for these services.
But there’s a catch.
Today’s operations are still too manual, reactive, and fragmented. According to the World Economic Forum’s latest report, CSP Opex consumes up to 70% of revenues, with 50% of that spent on network operations. To unlock value, automation is non-negotiable.
Autonomous Networks: The catalyst for telco growth
The path forward is clear: CSPs must evolve toward Autonomous Networks. This holistic automation approach to Telco operations will deliver massive simplification and agility in customer engagement and network and service operations. This, in turn, will allow CSPs to offer, provision and assure real-time, on-demand advanced connectivity and digital services, like premium or SLA-based 5G connectivity on dedicated slices.
On the TM Forum maturity model (Level 1–5), most CSPs sit around Level 2.5 – 3. Reaching Level 4 — where AI powers closed-loop automation — is critical to delivering and monetizing digital experiences, at scale. Level 5, enabled by generative AI, will turn business intent into real-time, intelligent orchestration.
This is more than tech transformation — it’s a growth transformation.
How Mycom is enabling this
At Mycom, innovation is in our DNA — from pioneering telco-grade NoSQL databases to launching the first SaaS Service Assurance platform. Today, we are building the foundations of autonomy and intelligence that CSPs need now. We have augmented our leading Service Assurance suite with the following components that form the Intelligence Engine for Autonomous Networks.
Data Fabric: Telco Big Data streaming engine
Mycom’s Data Fabric application streams clean, curated, real-time data to any Data Lake. This data is the “high-octane fuel” AI needs to deliver reliable, monetizable outcomes — including for GSMA’s Open Gateway opportunity, estimated at $300B.
AInsights: Predictive AI for real-time Assurance
Forecasting, anomaly detection, correlation, root cause analysis using Machine Learning. Mycom’s CSP customers are already seeing up to 90% reduction in MTTI and MTTR, across NOC and SOC use cases. This predictive approach is essential to power closed loop automation and assure SLAs for advanced connectivity and digital services.
GenAie: Generative AI for telecoms
Natural language meets network intelligence. GenAie is our multi-LLM Agentic AI platform that turns business questions into analytics answers — and business intents into technical actions. It is the assistant for your AI-driven SOC, and a key enabler for Level 5 Autonomous Networks.
MycomEye: Real-Time decisions, anywhere
Our new mobile app — now live in app stores — gives CSP execs and their business users continuous access to key metrics, enabling faster, smarter decisions on the go.
AutoExpert Use Cases: Our Autonomous Networks Playbook
We provide a catalogue of ready-to-deploy Autonomous Networks use cases spanning assurance, optimization, SLA management and more — enabling a phased, low-risk evolution to full autonomy.
Partnerships that power transformation
Transformation isn’t a solo journey. At MWC25, we celebrated:
- Our market success in SaaS Service Assurance and our joint AI innovation with AWS. This collaboration allows us to leverage the power of the cloud, the innovations of Amazon’s Bedrock AI platform and the reach of AWS Marketplace to deliver the Autonomous Networks Intelligence Engine at scale.
- Our deep collaboration with Intel on Data Center energy optimization and Edge AI.
Together, we are proving that AI + data + domain expertise = results.
Final thought
Telecom has the trust. The scale. The infrastructure.
Now it is time to add autonomous intelligence — and unlock the next era of profitable and sustainable growth.
If you are a telecom leader navigating this transformation, we would love to talk and it all starts here: www.mycom.com
