Mycom and Globe on how automating NOC/SOC has enhanced customer experience

Listen to Eric Guiao, Head of TAC, Chief Product Owner-FM/PM Automation, Globe Telecom, describe the 6 steps Globe Philippines took in end-to-end automating their Network and Service Operation Centers (NOC/SOC), right from the time alarms are raised in the network, to the remediation of the problem. He is in conversation with Jithu Raghavendran, Vice President, Telco Transformation & Automation/AI Solutions, Mycom, in this fireside at MWC 2024.