Support

Our support team is dedicated to providing world-class technical support to our customers and partners. We have local teams and core teams to ensure a timely response and engagement in the event of a service impacting incident.

We offer a range of technical support options to meet your business needs, including 8×5 and 24×7 services, as well as extended application monitoring and managed services. Our Mycom Support Services are built on years of industry experience and engineering expertise.

If you are an existing customer with a portal account, you can submit a new request or check your service status by logging in to the portal. https://mycom.haloitsm.com/portal

Training

Training is the key to minimise costs and time spent in the adoption of new software, procedures, or personnel. At Mycom, we aim to deliver the best product training to match our customers’ needs, leveraging our in-depth product knowledge, based on 20 years of training Tier-1 CSPs worldwide.

Our training program is designed to bring you to full product efficiency in the minimum possible time, so that you can start working with our applications and  solutions from day one.

We offer a wide range of training options:

• Standard face to face training and workshops
• Remote live training and workshops
• On-the-job training
• E-learning powered by a state-of-the-art LMS to enjoy training at your pace and convenience

Our trainings are designed for new users, power users to extract higher value from our products, existing users for updates on functionalities, and for system admins for regular tasks. We can also tailor the standard training to your specific needs.

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