Support

We understand that network downtime can cause you business disruption, and we are committed to providing world-class technical support to you, our customers and partners who rely on our leading solutions. We have local customer-dedicated teams, and core teams responsible for processes and support. We can use our R&D teams as backup if the issue is critical.

We offer a range of technical support levels to suit your business needs, including 5×8 and 24×7 services along with extended application monitoring and managed services. Our unique Mycom Support Services offering is built upon years of industry experience and engineering expertise.

To log on to our web portal for case management, please go to: https://support.mycom.com/CherwellPortal/

To request a login please email our Support Services team at support@mycom.com. Alternatively, for any support request, call: +44 1753 213 775

Training

Training is the key to minimise costs and time spent in the adoption of new software, procedures, or personnel. At Mycom, we aim to deliver the best product training to match our customers’ needs, leveraging our in-depth product knowledge, based on 20 years of training Tier-1 CSPs worldwide.

Our training program is designed to bring you to full product efficiency in the minimum possible time, so that you can start working with our applications and  solutions from day one.

We offer a wide range of training options:

• Standard face to face training and workshops
• Remote live training and workshops
• On-the-job training
• E-learning powered by a state-of-the-art LMS to enjoy training at your pace and convenience

Our trainings are designed for new users, power users to extract higher value from our products, existing users for updates on functionalities, and for system admins for regular tasks. We can also tailor the standard training to your specific needs.

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